Our email support provides a convenient and effective for you to fill out which contains most of the information Technical Support will need to be able to quickly and efficiently provide you with a solution with minimal need to gather additional information on your product. Response time may vary within 3 working days depending on the volume of email and day.
You can email the Technical Support Department at any time. You will receive an email which can be anywhere from within 3 working days depending on volume of email and day, with solutions to your particular problem or question. Our email address is firstname.lastname@example.org
Please note. In order to receive a reply to your question or concern, you must have a valid e-mail account that is able to receive e-mail and that has no restrictions on incoming e-mail. Additionally, you should write from the same e-mail address/account that you want your reply sent to. Make sure that you type your own address correctly, and do not alter your e-mail address, as this can prevent our reply from reaching you.
Phone support is offered Monday through Friday 9 AM to 6 PM (Taiwan local time). You can contact us at (886)-4-3500-3998 during the operating hours from 9 AM to 6 PM (Taiwan local time).
Fax support is offered Monday through Friday 9 AM to 6 PM (Taiwan local time). You can contact us at(886)-4-2236-4216 during the operating hours from 9 AM to 6 PM (Taiwan local time).